Frequently Asked Questions


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Orders

Can I cancel my order?

Unfortunately, once you have placed an order, it cannot be cancelled. After you receive your order, you may return any unwanted items following the Return Policy.


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Payments

What methods of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. Sorry, we do not accept phone orders, checks by mail or through payment sites such as PayPal.

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Privacy & Security

Is my personal account information safe?

Yes. We value credit card security and have taken precautions to ensure that your payment information is processed confidentially and securely. We use Secure Sockets Layer (SSL), an encryption technology that protects your credit card information. SSL encrypts all ordering information (name, address, credit card number) so no one can read it as it travels over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

What is your privacy policy?

Identifying information is only collected on registration pages, feedback pages, or order forms. In addition, information is collected in certain portions of sites in which visitors specifically and knowingly provide such information along with orders, suggestions, and feedback. We may use such information for editorial and feedback purposes to the extent that is explained when visitors provide the information. We do not provide any personal, corporate, or organizational identifying information, regardless of its source, to any third party for any purpose. We will not sell, lease, give or lend email addresses of individuals or lists of email addresses on our server to any third party for any purpose. Visitors' email addresses are never posted on this or any other web sites.

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Contact Us

How can I get help?

We have customer service representatives available from 9 AM to 7 PM EST Monday-Friday. Please call 1-800-538-1271 for assistance. For general inquiries at any time, please send an email to customerservice@exquirofulfillment.com.

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Updated 5/27/2014.